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    Frequently Asked Questions

    Where can I find the best rates?

    Our best rate guarantee and promotions are available at our Offers page.

    What kind of services and facilities do you offer?

    Fraser Suites Guangzhou offers a full range of facilities and services within the property. For a comprehensive list of our facilities, please click here.

    How do I get to the hotel?

    We are located at OneLink Walk, 232-2 Tianhe Raod, Tianhe District. The recommended ways to get to Fraser Suites Guangzhou is via a taxi or the metro line.

    How to reach the hotel from the airport?

    Getting to Fraser Suites Guangzhou is easy via the Exit A of subway line 3, shi pai qiao station. Alternatively, feel free to contact us to arrange for the limousine service prior to your arrival.

    Do you provide an internet access?

    Complimentary cabled and wifi access is available throughout the property

    Where can we eat?

    An all-day dining restaurant is located in the property. There are a range of restaurants located at Onelink Mall and Taikoo Hall, located just beside our property. Or, simply check with our Client relations Executive and they will gladly recommend them to you.

    How to make the best experience of Guangzhou?

    There are lots to see and do in Guangzhou, each attraction offering a different and unique experience. Check out the attractions on our Attractions page or check with our Concierge for recommendations.

    When is the check-in time?

    The check-in time is 14:00.

    When is the check-out time?

    The check out time is 12:00. Should you like to request for a late check out, kindly check with our Client relations executive.

    What time is breakfast served?

    Breakfast is served from 06:30 - 10:00 at our all-day dining restaurant on weekdays, and 06:30 -10:30 on weekends.

    Do you have laundry facilities?

    Yes, all apartments are equipped with in-room washer and dryer.  In addition, we also provide laundry and dry cleaning services.

    Do you have fitness facilities?

    Yes, a 24/7 fully equipped Gym is available within the property, at level 7.

    Where can I go for shopping?

    OneLink Mall, Taikoo Hui, Grandview are just around the corner within a  short walk.

    Where can I find the closest bank, ATM and exchange office?

    Bank of Guangzhou is a 2 minutes walking distance away. 

    What is maximum number of people in each apartment type?

    Each apartment covers the following number of guests:
    Studio/ 1 Bedroom Studio: 2 guests
    2 Bedroom: 4 guests
    3 Bedroom: 6 guests
    Kindly contact our reservations department for further request or clarification.

    Do you accept pets?

    Unfortunately, pets are not allowed within the vicinity of the property. 

    Do you provide parking and what is the cost?

    Yes, underground parking lots are available and in-house guests are entitled to a 50% discount.

    Can I leave my luggage if my room is not available?

    Yes, you may leave your luggage with our concierge, and you are more than welcome to use the facilities to freshen up while we prepare your apartment.

    Do you provide shuttle service to the airport?

    We do not provide shuttle service to the airport. However, we will be able to arrange Limousine service upon request.

    Do you provide baby cots and extra beds and the cost?

    Complimentary baby cots are availale upon request and subject to availability.
    Rental of extra beds are available upon request and are chargable at RMB350, subject to 15% service charge.

    How do I make an external or in-house call?

    For external calls, Dial 9 - country code - area code - phone number.
    For calls to another apartment within the property, please dial 8 followed by the room number.

    How can I access to the internet?

    We provide free of charge internet connection. Both cable & wi fi access are available.

    Do you provide shuttle service to the east railway station?

    We have limo service with our hotel representative from east railway staion to hotel.

    May I have room service and how can I order?

    Room service operation hours are from 12 noon to 9:30pm, provided by DELUXE restaurant.

    Where is the nearest metro station?

    We are connected with metro line 3, shi pai qiao station, exit A. 

    What is the train schedule from Eastern Station to HongKong?

    Please get the detail time schedule at concierge.